Criteria and measures of customer satisfactions : SERVPPREF, SERVQUAL, customer satisfaction, service quality, total quality management, kano's model /
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Alemania :
Lap Lambert Academic Publishing,
c2014.
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| Physical Description: | 76 p. : il. ; 22 cm. |
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| Bibliography: | Incluye referencias bibliográfica (p.65-74) |
| ISBN: | 9783659517563 |