Quality service : what every hospitality manager needs to know /

Bibliographic Details
Main Author:	Martin, William B. (Author, Autor/a)
Format:	Book
Language:	English
Published:	Upper Saddle River, New Jersey : Prentice Hall, c2002.
Subjects:	HOSPITALIDAD ADMINISTRACION HOTELERA RESTAURANTES, CAFETERIAS, ETC.

Description
Physical Description:	xvii, 202 páginas
ISBN:	0130930180

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