Service quality : new directions in the theory and practice /

Bibliographic Details
Main Author:	Rust, Roland T. (Editor)
Other Authors:	Oliver, Richard L. (Editor, Editor/a)
Format:	Book
Language:	English
Published:	Thousand Oaks : SAGE, c1994.
Subjects:	SERVICIO AL CLIENTE CONTROL DE CALIDAD SATISFACCION DEL CLIENTE

Description
Physical Description:	ix, 289 páginas : ilustraciones
ISBN:	0803949200

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