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Service quality : new directions in the theory and practice /
Bibliographic Details
Main Author:
Rust, Roland T.
(Editor)
Other Authors:
Oliver, Richard L.
(Editor, Editor/a)
Format:
Book
Language:
English
Published:
Thousand Oaks :
SAGE,
c1994.
Subjects:
SERVICIO AL CLIENTE
CONTROL DE CALIDAD
SATISFACCION DEL CLIENTE
Holdings
Description
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Staff View
Description
Physical Description:
ix, 289 páginas : ilustraciones
ISBN:
0803949200
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