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00902nam a2200265 u 4500 |
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000180574 |
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20040928173332.0 |
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040924s1994 ||||| eng |
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|a 0803949200
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| 035 |
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|a 7993543
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|a Sistema de Bibliotecas de Universidad de Costa Rica
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0 |
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|a eng
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| 082 |
0 |
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|a 658.812
|b S491se
|2 21
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| 100 |
1 |
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|a Rust, Roland T.
|e Editor/a
|4 edt
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| 245 |
1 |
0 |
|a Service quality :
|b new directions in the theory and practice /
|c editors Roland T. Rust, Richard L. Oliver
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| 260 |
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|a Thousand Oaks :
|b SAGE,
|c c1994.
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| 300 |
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|a ix, 289 páginas :
|b ilustraciones
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| 650 |
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|a SERVICIO AL CLIENTE
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| 650 |
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|x CONTROL DE CALIDAD
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| 650 |
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|a SATISFACCION DEL CLIENTE
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| 700 |
1 |
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|a Oliver, Richard L.
|e Editor/a
|4 edt
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| 912 |
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|a 28-SEP-2004 - CAMPOS MONGE, FLORA
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| 917 |
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|a 24-SEP-2004 - MURILLO HERNANDEZ, XINIA
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| 949 |
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|a FC -IG
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| 916 |
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|a Centro Catalográfico
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