Embracing change for continuous improvement : in a period of transition, libraries must redevelop their services to create loyal customers /

Bibliographic Details
Main Author:	Hernon, Peter (Autor/a)
Other Authors:	Altman, Ellen (Autor/a)
Format:	Article
Language:	English
Subjects:	BIBLIOTECAS SERVICIOS BIBLIOTECARIOS INNOVACIONES EVALUACION CONTROL DE CALIDAD SATISFACCION DEL CLIENTE

Description
Physical Description:	52-55.

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