Skip to content
VuFind
Language
English
Español
All Fields
Title
Author
Subject
Call Number
ISBN/ISSN
Tag
Find
Advanced
Search
Embracing change for continuou...
Similar Items
Cite this
Email this
Print
Export Record
Export to RefWorks
Export to EndNoteWeb
Export to EndNote
Export to MARC
Export to RDF
Export to BibTeX
Export to RIS
Embracing change for continuous improvement : in a period of transition, libraries must redevelop their services to create loyal customers /
Bibliographic Details
Main Author:
Hernon, Peter
(Autor/a)
Other Authors:
Altman, Ellen
(Autor/a)
Format:
Article
Language:
English
Subjects:
BIBLIOTECAS
SERVICIOS BIBLIOTECARIOS
INNOVACIONES
EVALUACION
CONTROL DE CALIDAD
SATISFACCION DEL CLIENTE
Holdings
Description
Similar Items
Staff View
Similar Items
The "just do it" approach to customer service development: a case study /
by: Gavillet, Erika L., et al.
ASSESSING SERVICE QUALITY : SATISFYING THE EXPECTATIONS OF LIBRARY CUSTOMER.
by: HERNON, PETER
Customer's perception of services quality in libraries /
by: Manjunatha, K., et al.
ITIL® continual service improvement /
Published: (2011)
Creating successful spaces : how to design a library for students and serendipitous learning /
by: Van Orsdel, Lee C.
Customer service performance of a public university library in Bangladesh /
by: Hossain, Muhammad Jaber, et al.
University library directors in the association of research libraries : the next generation, part two /
by: Hernon, Peter, et al.
Automatic for the people : are self-service libraries a threat to the profession or an oportunity to better serve patrons? /
by: Zulkey, Claire
The future of library services to teens /
by: Braun, Linda W.
A resource description device used for more efificient library services /
by: Dendrinos, Markos, et al.
Field service management : an integrated approach to increasing customer satisfaction /
by: Hill, Arthur V., et al.
Published: (1992)
Continuing professional development and innovative information service delivery in Nigerian libraries : inhibitors and the way out /
by: Ukachi, Ngozi B., et al.
Trend, thinking : Center of the Future of Libraries helps librarians look ahead for improving spaces and services /
by: Figueroa, Miguel A.
Library service perceptions : a study of two universities /
by: Sutton, Lynn, et al.
Why be transparent? : enabling user feedback with blogs /
by: Farkas, Meredith G. 1977-
Introduction to library public services /
by: Evans, G. Edward 1937-, et al.
Published: (2009)
How to win customers and keep them for life /
by: LeBoeuf, Michael, et al.
Published: (1989)
The Belize National Library service
Mobile library services : best practices /
by: Hermon, Charles
Published: (2013)
Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis, et al.
Published: (2002)
Exploring the shifting paradigms of librarian-client relationship /
by: Tripathi, Sneha, et al.
In a virtual world : how school, academic, and public libraries are testing virtual reality in their communities /
by: Figueroa, Miguel A.
Sharing economy and libraries : a challenge or an opportunity? /
by: Pujar, Shamprasad M.
Youth services and public libraries /
by: Higgins, Susan E., et al.
Published: (2007)
Services Marketing : Integrating customer focus across the firm
by: Zeithaml, Valarie A. | Bitner, Mary Jo | Gremler, Dwayne D.
Published: (2013)
The role of the society for the promotion and improvement of libraries in Pakistan: a brief survey
Published: (1981)
The importance of the stakeholder in performance measurement : critical processes and performance measures for assesing and improving academic library services and programs /
by: Harer, John B., et al.
New routes to library success : looking outside of the library world to spark new ideas /
by: Doucett, Elisabeth
Bibliotecas y bibliotecarios en búsqueda de la innovación
by: Lozano, Roser
Managers and missionaries : library services to children and young adults in the informaion age /
Web 2.0, Library 2.0, Librarian 2.0 : innovative services for sustainable caribbean libraries /
by: Peltier-Davis, Cheryl Ann, et al.
The systems librarian : can tech help defen libraries /
by: Breeding, Marshall,
Get it?. Good : utilizing get it now article delivery service at a health sciences library /
by: Jarvis, Christy
Published: (2008)
Business process mapping : improving customer satisfaction /
by: Jacka, J. Mike, et al.
Published: (2009)
Libraries adapt amid crisis : finding inspiration in library workers across the country /
by: Brown, Wanda Kay
Cómo medir la satisfacción del cliente /
by: Gerson, Richard F.
Published: (1994)
Una queja es un regalo : utilizar el feedback de los clientes como arma estratégica /
by: Barlow, Janelle 1943-, et al.
Published: (2001)
Una queja es un regalo : cómo utilizar la opinión de los clientes para la mejora continua /
by: Barlow, Janelle 1943-, et al.
Published: (1998)
Los siete secretos del servicio al cliente /
by: Horovitz, Jacques 1947-, et al.
Published: (2000)
Conozca qué motiva a los clientes /
by: Vargas Vargas, Gustavo, et al.
Published: (2006)
Similar Items
The "just do it" approach to customer service development: a case study /
by: Gavillet, Erika L., et al.
ASSESSING SERVICE QUALITY : SATISFYING THE EXPECTATIONS OF LIBRARY CUSTOMER.
by: HERNON, PETER
Customer's perception of services quality in libraries /
by: Manjunatha, K., et al.
ITIL® continual service improvement /
Published: (2011)
Creating successful spaces : how to design a library for students and serendipitous learning /
by: Van Orsdel, Lee C.
×
Loading...