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01021nab a2200301uu 4500 |
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000457931 |
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20210624114905.0 |
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100917s2010 r ||||| eng |
| 035 |
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|a 9273317
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
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| 041 |
0 |
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|a eng
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| 082 |
0 |
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|a 020
|b A
|2 00
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| 100 |
1 |
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|a Hernon, Peter
|e Autor/a
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| 245 |
1 |
0 |
|a Embracing change for continuous improvement :
|b in a period of transition, libraries must redevelop their services to create loyal customers /
|c by Peter Hernon and Ellen Altman.
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| 300 |
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|a 52-55.
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| 650 |
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|a BIBLIOTECAS
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| 650 |
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|a SERVICIOS BIBLIOTECARIOS
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| 650 |
|
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|x INNOVACIONES
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| 650 |
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|x EVALUACION
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| 650 |
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|x CONTROL DE CALIDAD
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| 650 |
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|a SATISFACCION DEL CLIENTE
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| 700 |
1 |
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|a Altman, Ellen
|e Autor/a
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| 773 |
0 |
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|g Volume 41, no.1-2
|t American libraries
|7 nnab
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| 900 |
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|a 2010 set
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| 912 |
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|a 23-SEP-2010 - MURILLO HERNANDEZ, XINIA
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| 916 |
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|a Centro Catalográfico
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| 917 |
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|a 17-SEP-2010 - BERMUDEZ RUIZ, AURORA
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| 949 |
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|a XM -ABR
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