Embracing change for continuous improvement : in a period of transition, libraries must redevelop their services to create loyal customers /

Embracing change for continuous improvement : in a period of transition, libraries must redevelop their services to create loyal customers /

Bibliographic Details
Main Author: Hernon, Peter (Autor/a)
Other Authors: Altman, Ellen (Autor/a)
Format: Article
Language:English
Subjects:
BIBLIOTECAS
SERVICIOS BIBLIOTECARIOS
INNOVACIONES
EVALUACION
CONTROL DE CALIDAD
SATISFACCION DEL CLIENTE

Sistema de Bibliotecas de Universidad de Costa Rica

Holdings details from Sistema de Bibliotecas de Universidad de Costa Rica
Call Number: 020
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