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01510nam a2200325 i 4500 |
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20151229143422.0 |
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130901s1993 sp |||||| | 00| ||spa d |
| 020 |
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|a 84-481-0142-1
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| 035 |
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|a 001852
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Panamá
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| 041 |
1 |
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|a spa
|h eng
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| 082 |
0 |
4 |
|a 658.812
|b H785
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| 100 |
1 |
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|a Horovitz, Jacques
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| 245 |
1 |
3 |
|a La satisfacción total del cliente
|b : la estrategia de 25 compañías europeas líderes en calidad de servicio
|c / Jacques Horovitz, Michele Jurgens Panak ; traducción, Michel Angstadt.
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| 250 |
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|a 1a. ed. en esp.
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| 260 |
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|a Madrid, España
|b : McGraw-HILL / Interamericana
|c , c1993
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| 300 |
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|a 342 p. ;
|c 23 cm
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| 500 |
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|a Título original en inglés: Total customer satisfaction.
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| 650 |
2 |
4 |
|a CONTROL DE CALIDAD
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| 650 |
2 |
4 |
|a PROMOCION DE VENTAS
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| 650 |
2 |
4 |
|a RELACIONES PUBLICAS
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| 700 |
1 |
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|a Panak, Michele Jurgens
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| 700 |
1 |
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|9 120911
|a Angstadt , Michel
|e tr.
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| 942 |
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|2 ddc
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