Managing quality service in hospitality : how organizations achieve excellence in the guest experience
Autor principal: | Ford, Robert C. 1945- (autor) |
---|---|
Otros Autores: | Sturman, Michael C. (autor), Heaton, Cherrill P. (autor) |
Formato: | Libro |
Lenguaje: | English |
Publicado: |
Clifton Park, N.Y. :
Delmar, Cengage Learning,
©2012
|
Materias: |
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