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050616s1994 sp ||||g| | 00| ||spa d |
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|a 84-7978-151-3
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|a 101799
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|a Sistema de Bibliotecas de la Universidad de Panamá
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1 |
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|h spa
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| 082 |
0 |
4 |
|a 658.812
|b T785a
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| 100 |
1 |
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|a Tschohl, John
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| 245 |
1 |
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|a Alcanzando la excelencia mediante el servicio al cliente /
|c John Tschohl, Steve Franzmeier ; traducción: Claudio L. Soriano Soriano. --
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| 260 |
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|a Madrid :
|b Ediciones Díaz de Santos,
|c 1994.
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| 300 |
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|a 406 p. ;
|c 21 cm.
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| 650 |
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|a SERVICIO AL CLIENTE
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1 |
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|a Franzmeier, Steve,
|e coaut.
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1 |
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|a Soriano Soriano, Claudio L.,
|e tr.
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| 900 |
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|a SIBIUP /
|b Biblioteca de Administración de Empresas y Contabilidad
|j 349332
|t e.1
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