Understanding services management : integrating marketing, organisational behaviour, operations and human resource management /

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Understanding services management : integrating marketing, organisational behaviour, operations and human resource management /

Bibliographic Details
Other Authors:	Barnes, James G., Glynn, William J.
Format:	Book
Language:	English
Published:	Chichester ; New York : Willey , 1996
Subjects:	COMERCIALIZACION INDUSTRIAS DE SERVICIOS SERVICIO AL CLIENTE

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