Total customer satisfaction : satisfaccion y deleite total de los clientes.

QR Code

Total customer satisfaction : satisfaccion y deleite total de los clientes.

Bibliographic Details
Main Author:	Rico, Ruben Roberto
Format:	Book
Published:	Buenos Aires : Ediciones Macchi, 1993.
Subjects:	EMPRESAS CLIENTES NEGOCIOS SATISFACCION libros

Similar Items

Total customer satisfaction = Satisfacción y deleite total de los clientes /
by: Rico, Rubén Roberto.
Published: (1993)

Criteria and measures of customer satisfactions : SERVPPREF, SERVQUAL, customer satisfaction, service quality, total quality management, kano's model /
by: Behzion, Hadi
Published: (2014)

Satisfaction : a behavioral perspective on the consumer /
by: Oliver, Richard L. 1946-2016
Published: (2015)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis, et al.
Published: (2002)

Satisfaction Begins at Home .
by: Wagner, David

Modelling satisfaction with public transport /
by: Allen Monge, Jaime Mauricio 1981-
Published: (2018)

How to win customers and keep them for life /
by: LeBoeuf, Michael, et al.
Published: (1989)

Customer centered growth : five proven strategies for building competitive advantage /
by: Whiteley, Richard, et al.
Published: (1996)

La satisfacción total del cliente : la estrategia de 25 compañías europeas líderes en calidad de servicio /
by: Horovitz, Jacques
Published: (1997)

Business process mapping : improving customer satisfaction /
by: Jacka, J. Mike, et al.
Published: (2009)

Cómo medir la satisfacción y fidelidad del cliente : las herramientas imprescindibles para medir y mejorar la calidad de servicio /
by: Palom Rico, Santiago

Customer experience : la fórmula del éxito para enamorar a los clientes /
by: Álvarez, Marco
Published: (2016)

Field service management : an integrated approach to increasing customer satisfaction /
by: Hill, Arthur V., et al.
Published: (1992)

Customer de Relationship Managemen /
by: Zikmund, William G.
Published: (2004)

Stop trying to delight your customers /
by: Dixon, Matthew

Cómo medir la satisfacción del cliente /
by: Gerson, Richard F.
Published: (1994)

La Integración Cliente-Empresa : Las 5 mejores estratégias para lograr el exito en los negocios a través de sus clientes
by: Hessan, Diane
Published: (1996)

How to Prevent Your Customers From Failing.
by: Tax, Stephen S.

Dirección horizontal : más allá de la total satisfacción del cliente /
by: Denton, Keith
Published: (1993)

Cómo medir la satisfacción y fidelidad del cliente : las herramientas imprescindibles para medir y mejorar la calidad de servicio
by: Palom Rico, Santiago, et al.
Published: (1997)

La satisfacción del cliente : La otra mitad de su trabajo
by: Scott, Dru
Published: (1992)

Services Marketing : Integrating customer focus across the firm
by: Zeithaml, Valarie A. | Bitner, Mary Jo | Gremler, Dwayne D.
Published: (2013)

Online customer care : strategies for call center excellence /
by: Cusack, Michael 1955-, et al.
Published: (1998)

Customer's perception of services quality in libraries /
by: Manjunatha, K., et al.

El servicio centrado en el cliente : cómo lograr que regresen y sigan utilizando sus servicios
by: Cottle, David W.
Published: (1991)

El cliente es la clave: como lograr una ventaja insuperable mediante la satisfacción del cliente /
by: Lele, Milind M., et al.
Published: (1989)

The restaurant server's guide to quality customer service: a step-by-step resource to increase your success and income as a restaurant server /
by: Martin, William B., et al.
Published: (1987)

Cómo medir la satisfacción del cliente /
by: Hill, Nigel
Published: (2002)

Customer complaints management : from dissatisfaction to loyalty /
by: López-Fresno, Palmira
Published: (2013)

Satisfacción de los padres y representantes asociados a los centros de estimulación temprana = The satisfaction of parents and representatives associated with early stimulation centers /
by: León, Carlha, et al.

Supere el no! : Como negociar con personas que adptan posiciones obstinadas.
by: Ury, William
Published: (1993)

Completeness (plenitud). Calidad total para el siglo XXI.
by: Crosby, Philip B.
Published: (1994)

Control de calidad total : claves, metodologías y administración para el éxito /
by: Soin, Sarv Singh, et al.
Published: (1997)

Conozca qué motiva a los clientes /
by: Vargas Vargas, Gustavo, et al.
Published: (2006)

Customer satisfaction evaluation : methods for measuring and implementing service quality /
Published: (2010)

Los siete secretos del servicio al cliente /
by: Horovitz, Jacques 1947-, et al.
Published: (2000)

El arte de satisfacer al cliente
Published: (1994)

El arte de satisfacer al cliente /
Published: (1994)

Cómo medir la satisfacción del cliente : diseño de encuestas, uso y métodos de análisis estadístico /
by: Hayes, Bob E., 1963-
Published: (1999)

Cómo gerenciar la transformación hacia la calidad total
by: Berry, Thomas H.