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01112nam a2200313uu 4500 |
| 001 |
000060127 |
| 005 |
20120615091710.0 |
| 008 |
120517s2004 xxu ||||| eng |
| 020 |
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|a 9781932558029
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| 020 |
|
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|a 1932558020
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| 035 |
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|a 9328851
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
|
| 041 |
0 |
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|a eng
|
| 082 |
0 |
|
|a 658.812
|b C164ca2
|2 23
|
| 100 |
1 |
|
|a Cleveland, Brad
|e Editor/a
|4 edt
|
| 245 |
1 |
0 |
|a Call center agent motivation and compensation :
|b the best of call center management review /
|c Brad Cleveland and Susan Hash, editores
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| 250 |
|
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|a 2. edition rev y actualizado
|
| 260 |
|
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|a Annapolis, MD. :
|b Call Center,
|c c2004.
|
| 300 |
|
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|a vii, 184 páginas :
|b ilustraciones
|
| 650 |
|
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|a CENTRALES TELEFONICAS
|x ADMINISTRACION
|2 CC
|
| 650 |
|
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|a MOTIVACION DEL EMPLEADO
|
| 650 |
|
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|a RENDIMIENTO DEL TRABAJO
|
| 650 |
|
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|a ADMINISTRACION DE INCENTIVOS
|
| 700 |
1 |
|
|a Hash, Susan
|e Editor/a
|4 edt
|
| 912 |
|
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|a 15-JUN-2012 - MARTEN MADRIGAL, ALEXANDRA
|
| 915 |
|
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|a 14-JUN-2012
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| 917 |
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|a 17-MAY-2012 - ROJAS ROJAS, MARLISSE
|
| 949 |
|
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|a AM -CBM
|
| 916 |
|
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|a Centro Catalográfico
|