Coding into the great unknown : analyzing instant messaging session transcripts to identify user behaviors and measure quality of service /

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Coding into the great unknown : analyzing instant messaging session transcripts to identify user behaviors and measure quality of service /

Bibliographic Details
Main Authors:	Maximiek, Sarah (Author, Autor/a), Rushton, Erin (Autor/a), Brown, Elizabeth (Autor/a)
Format:	Article
Language:	English
Subjects:	SERVICIOS DE INFORMACION EN LINEA EVALUACION INTERNET EN SERVICIOS DE CONSULTA (BIBLIOTECAS) SERVICIOS DE INFORMACION BIBLIOTECAS ACADEMICAS CALIDAD DEL SERVICIO

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