Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams /

Bibliographic Details
Main Author:	Kalbach, James (Autor/a)
Format:	Book
Language:	English
Published:	Beijing : O'Reilly, c2016.
Subjects:	RELACIONES CON LOS CLIENTES > MAPAS, DIAGRAMAS, ETC. > MANUALES DIAGRAMAS > DISEÑO DIAGRAMAS > TECNICAS MAPEO CONCEPTUAL VISUALIZACION DE LA INFORMACION > TECNICAS SATISFACCION DEL CLIENTE > MAPAS, DIAGRAMAS, ETC.

Holdings details from Sistema de Bibliotecas de Universidad de Costa Rica
Call Number:	658.812
Copy	Available

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