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| LEADER |
00846aam a2200253uu 4500 |
| 001 |
000000056989 |
| 003 |
OSt |
| 005 |
20160424142611.0 |
| 008 |
160424b sp ||||| |||| 00| 0 spa d |
| 020 |
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|a 84-7356-371-9
|
| 040 |
|
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|a Sistema de Bibliotecas UNAH
|
| 082 |
0 |
|
|a 658.812-S49d
|
| 100 |
1 |
|
|a Setó Pamies, Dolors
|
| 245 |
1 |
0 |
|a De la calidad de servicio a la fidelidad del cliente
|c Dolors Setó Pamies
|
| 250 |
|
|
|a 1a ed.
|
| 260 |
|
|
|a Madrid
|b ESIC
|c 2004
|
| 300 |
|
|
|a xiv, 171 p.
|b diagrs.
|c 24 cm.
|
| 490 |
0 |
|
|a (Libros profesionales de empresa)
|
| 504 |
|
|
|a Incluye referencias bibliográficas
|
| 650 |
|
4 |
|a SERVICIO AL CLIENTE
|
| 650 |
|
4 |
|a CALIDAD TOTAL
|
| 942 |
|
|
|2 ddc
|c LB
|
| 999 |
|
|
|c 56989
|d 56989
|
| 952 |
|
|
|0 0
|1 0
|2 ddc
|4 0
|6 658_000000000000000_812S49D
|7 0
|9 159018
|a CG
|b BC
|d 2021-10-19
|l 12
|o 658.812-S49d
|p 407978
|r 2021-10-19
|s 2020-03-11
|y LB
|