Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Managing quality service in hospitality : how organizations achieve excellence in the guest experience

Bibliographic Details
Main Author: Ford, Robert C. 1945- (autor)
Other Authors: Sturman, Michael C. (autor), Heaton, Cherrill P. (autor)
Format: Book
Language:English
Published: Clifton Park, N.Y. : Delmar, Cengage Learning, ©2012
Subjects:
INDUSTRIA DE LA HOSPITALIDAD > ADMINISTRACION
ADMINISTRACION DE INDUSTRIAS DE SERVICIOS
SERVICIO AL CLIENTE
ADMINISTRACION DE PERSONAL
HOSPITALIDAD > ASPECTOS SOCIALES

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Call Number: 647.94068
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