Medición de la satisfacción del cliente : un manual para usuarios de la ISO 9001:2000 /
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| Format: | Book |
| Language: | Spanish |
| Published: |
Bogotá, Colombia :
INCOTEC,
2010.
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| Item Description: | Título original : Customer satisfaction measurement A handbook for users AZ/NZS ISO 9001:2000 |
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| Physical Description: | 54 páginas. |
| ISBN: | 9789589383391 |