Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams /

Bibliographic Details
Main Author: Kalbach, James (Autor/a)
Format: Book
Language:English
Published: Beijing : O'Reilly, c2016.
Subjects:
Description
Item Description:Reimpresiones: 2019--Impreso en Canadá
Physical Description:xix, 359 páginas : ilustraciones (principalmente a color), diagramas (principalmente a color), gráficos (principalmente a color), fotografías a color.
ISBN:9781491923535