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01062nam a2200253 i 4500 |
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980731s1997 mx r 00010 spa d |
| 020 |
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|a 9688605166
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| 040 |
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|a Universidad Autónoma de Chiriquí
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| 041 |
1 |
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|a spa
|h eng
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| 082 |
0 |
4 |
|a 658.812
|b T72s
|2 19 ed.
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| 100 |
1 |
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|a Tschohl, John.
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| 245 |
1 |
0 |
|a Servicio al cliente :
|b el arma secreta de la empresa que alcanza la excelencia. Tácticas, estrategias y una verdadera cultura para generar beneficios /
|c John Tschol, Steve Franzmeier ; traducción Claudio L. Soriano.
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| 264 |
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|a M'exico :
|b Editorial Pax México,
|c 1997.
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| 300 |
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|a xi, 350 p. ;
|c 23 cm.
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| 336 |
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|a txt
|2 rdacontent
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| 337 |
|
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|a n
|2 rdamedia
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| 338 |
|
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|a nc
|2 rdacarrier
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| 534 |
|
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|p Título original.
|t Achieving excellence through customer service.
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| 650 |
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6 |
|a Servicio al cliente.
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| 650 |
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|a Mercadeo.
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| 700 |
1 |
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|a Soriano Soriano, Claudio L.,
|e tr.
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| 700 |
1 |
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|a Franzmeier, Steve.
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| 999 |
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|c 2765
|d 2765
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| 952 |
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|0 0
|1 0
|2 ddc
|4 0
|6 658_830000000000000_T879
|7 0
|9 3441
|a 2
|b 2
|c 1
|d 2017-08-15
|o 658.83 T879
|p AC01150
|r 2018-01-11
|w 2017-08-15
|y 1
|