Skip to content
VuFind
Language
English
Español
All Fields
Title
Author
Subject
Call Number
ISBN/ISSN
Tag
Find
Advanced
Search
The service imperative.
Similar Items
Cite this
Email this
Print
Export Record
Export to RefWorks
Export to EndNoteWeb
Export to EndNote
Export to MARC
Export to RDF
Export to BibTeX
Export to RIS
The service imperative.
Bibliographic Details
Main Author:
Jo Bitner, Mary
Other Authors:
Brown, Stephen W.
Format:
Article
Language:
Spanish
Subjects:
Bienes y servicios
Comercialización de servicios
Evaluación de servicios
Servicios al cliente
Artículos de revista
Holdings
Description
Similar Items
Staff View
Similar Items
Understanding services management : integrating marketing, organisational behaviour, operations and human resource management /
Published: (1996)
Service, service, service : the growing business' secret weapon : innovate and proven, ideas for getting, and keping customers /
by: Albrecht, Steven, et al.
Published: (1994)
La esencia de la mercadotecnia de servicios /
by: Payne, Adrian
Published: (1996)
Quality service : how America's top companies are competing in the customer-service revolution-- and how you can too /
by: Denton, D. Keith, et al.
Published: (1989)
Services marketing integrating customer focus across the firm
by: Zeithaml, Valarie A.
Published: (2009)
Service management /
by: Albrecht, Karl G.
Published: (1986)
Service management
by: Albrecht, Karl G.
Published: (1986)
Achieving excellence through customer service
by: Tschohl, John
Published: (1996)
Marketing de servicios : un enfoque de integración del cliente a la empresa /
by: Zeithaml, Valarie A., et al.
Published: (2002)
PROPUESTA MERCADOLOGICA PARA LA IMPLEMENTACION DE UNA OFICINA DE BIENES RAICES DE OPERACION DIFERENCIADA. /
by: GONZALEZ ZELEDON, WILLIAM
Published: (2002)
Providing Quality Service: what every hospitality service provider needs to know /
by: Martin, William B.
Published: (2003)
Services Marketing : Integrating customer focus across the firm
by: Zeithaml, Valarie A. | Bitner, Mary Jo | Gremler, Dwayne D.
Published: (2013)
Marketing de servicios /
by: Zeithaml, Valarie A., et al.
Published: (2009)
Marketing de servicios. /
by: Withers, Jean
Published: (2005)
This is service design methods, a companion to This is service design doing : expanded service design thinking methods for real projects /
by: Stickdorn, Marc,, et al.
Published: (2018)
Marketing de Servicios: un enfoque de integración del cliente a la Empresa
by: Zeithaml, Valarie A. | Bitner, Mary Jo
Published: (2002)
Service Within, El servicio interno. El compromiso del ejecutivo
Published: (1988)
ITIL® service strategy /
Published: (2011)
Evaluación de la gestión del servicio de mesa de ayuda para tecnologías de información /
by: Sancho Brenes, Alicia 1976-
Published: (2015)
Lo primero es el cliente
Published: (1985)
Discovering the soul of service : the nine drivers of sustainable business success /
by: Berry, Leonard L. 1942-, et al.
Published: (1999)
Calidad de servicio, satisfacción y lealtad : el caso especial de las personas mayores /
by: Estrada Guillén, Marta,
Published: (2013)
Marketing de servicios
by: Gremler, Dwayne D | Zeithaml, Valeria A | Bitner, Mary Jo
Published: (2009)
Preguntar y escuchar efectivamente
Published: (1996)
Servicio público: un concepto polémico
by: Groisman, Enrique
West wood's introduction to foodservice /
Published: (2001)
Calidad en el servicio al cliente
by: Calbom, Hal
ITIL® continual service improvement /
Published: (2011)
Marketing magnético : la estrategia definitiva para atraer y conservar clientes /
by: Graham, John R.
Published: (1992)
Marketing de servicios : un enfoque de integración del cliente a la empresa
by: Zeithaml, Valerie A. | Bither, Mary Jo
Published: (2002)
Marketing de servicios : un enfoque de integración del cliente a la empresa
by: Zeithaml, Valerie A. | Bither, Mary Jo
Published: (2002)
Marketing de servicios : un enfoque de integración del cliente a la empresa
by: Zeithaml, Valerie A. | Bither, Mary Jo
Published: (2002)
Marketing de servicios : un enfoque de integración del cliente a la empresa
by: Zeithaml, Valerie A. | Bither, Mary Jo
Published: (2002)
Marketing de servicios : un enfoque de integración del cliente a la empresa
by: Zeithaml, Valerie A. | Bither, Mary Jo
Published: (2002)
La revolución del servicio : lo único que cuenta es un cliente satisfecho /
by: Albrecht, Karl, 1941-
Published: (1998)
Calidad en el servicio a los clientes : como compiten las grandes compañías americanas en la revolución del servicio al cliente -- y como podemos hacerlo todos /
by: Denton, D. Keith, et al.
Published: (1991)
Servicio al cliente : una herramienta de mercadeo en empresas dedicadas al embotellado de refrescos.
by: Del Cid Castellanos, Iris Lissett
Published: (1999)
Propuesta de un programa de capacitación de servicio al cliente dirigido al personal administrativo de la Alcaldía Municipal de Ayutuxtepeque para el fortalecimiento de los servicios /
by: Barillas, Cristina Beatriz
Published: (2007)
Servicio al Cliente: clientes para siempre
Published: (1994)
Diseño de un plan para optimizar la calidad del sistema en la atención y servicio al cliente en la empresa aseguradora salvadoreña, s.a. (ASSA /
by: Fuentes Valdez, Kevin Arturo
Published: (2007)
Similar Items
Understanding services management : integrating marketing, organisational behaviour, operations and human resource management /
Published: (1996)
Service, service, service : the growing business' secret weapon : innovate and proven, ideas for getting, and keping customers /
by: Albrecht, Steven, et al.
Published: (1994)
La esencia de la mercadotecnia de servicios /
by: Payne, Adrian
Published: (1996)
Quality service : how America's top companies are competing in the customer-service revolution-- and how you can too /
by: Denton, D. Keith, et al.
Published: (1989)
Services marketing integrating customer focus across the firm
by: Zeithaml, Valarie A.
Published: (2009)
×
Loading...
