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01066nam a2200301uu 4500 |
| 001 |
000060128 |
| 005 |
20120614150956.0 |
| 008 |
120517s2004 xxu ||||| eng |
| 020 |
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|a 9781932558043
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| 020 |
|
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|a 1932558047
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| 035 |
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|a 9328847
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| 040 |
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
|
| 041 |
0 |
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|a eng
|
| 082 |
0 |
|
|a 658.812
|b C164c2
|2 23
|
| 100 |
1 |
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|a Cleveland, Brad
|e Editor/a
|4 edt
|
| 245 |
1 |
0 |
|a Call center agent turnover and retention :
|b the best of call center management review /
|c Brad Cleveland and Susan Hash, editors
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| 250 |
|
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|a 2. edition rev. y actualizado
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| 260 |
|
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|a Annapolis, MD. :
|b Call Center,
|c c2004.
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| 300 |
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|a v, 183 páginas :
|b ilustraciones
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| 650 |
|
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|a CENTRALES TELEFONICAS
|x ADMINISTRACION
|2 CC
|
| 650 |
|
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|a RELACIONES CON LOS CLIENTES
|
| 650 |
|
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|a ADMINISTRACION DE PERSONAL
|
| 700 |
1 |
|
|a Hash, Susan
|e Editor/a
|4 edt
|
| 912 |
|
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|a 14-JUN-2012 - MARTEN MADRIGAL, ALEXANDRA
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| 915 |
|
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|a 14-JUN-2012
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| 917 |
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|a 17-MAY-2012 - ROJAS ROJAS, MARLISSE
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| 949 |
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|a AM -CBM
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| 916 |
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|a Centro Catalográfico
|