Call center agent turnover and retention : the best of call center management review /
Autor principal: | Cleveland, Brad (Editor ) |
---|---|
Otros Autores: | Hash, Susan (Editor , Editor/a) |
Formato: | Libro |
Lenguaje: | English |
Publicado: |
Annapolis, MD. :
Call Center,
c2004.
|
Edición: | 2. edition rev. y actualizado |
Materias: |
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