Call center agent turnover and retention : the best of call center management review /

Call center agent turnover and retention : the best of call center management review /

Bibliographic Details
Main Author: Cleveland, Brad (Editor)
Other Authors: Hash, Susan (Editor, Editor/a)
Format: Book
Language:English
Published: Annapolis, MD. : Call Center, c2004.
Edition:2. edition rev. y actualizado
Subjects:
CENTRALES TELEFONICAS > ADMINISTRACION
RELACIONES CON LOS CLIENTES
ADMINISTRACION DE PERSONAL

Sistema de Bibliotecas de Universidad de Costa Rica

Holdings details from Sistema de Bibliotecas de Universidad de Costa Rica
Call Number: 658.812
Copy Available

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