Call center management on fast forward : succeeding in today's dynamic customer contact environment /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
Annapolis, MD. :
ICMI,
c2006.
|
| Edition: | Actualizada y ampl. |
| Subjects: |
| Item Description: | Reimpresiones: 2008 |
|---|---|
| Physical Description: | xxiii, 440 páginas : ilustraciones |
| ISBN: | 9781932558067 1932558063 |