|
|
|
|
| LEADER |
00948nam a2200277uu 4500 |
| 001 |
000060130 |
| 005 |
20120615081334.0 |
| 008 |
120517s2006 xxu ||||| eng |
| 020 |
|
|
|a 9781932558067
|
| 020 |
|
|
|a 1932558063
|
| 035 |
|
|
|a 9328848
|
| 040 |
|
|
|a Sistema de Bibliotecas de la Universidad de Costa Rica
|
| 041 |
0 |
|
|a eng
|
| 082 |
0 |
|
|a 658.812
|b C635c
|2 23
|
| 100 |
1 |
|
|a Cleveland, Brad
|e Autor/a
|4 aut
|
| 245 |
1 |
0 |
|a Call center management on fast forward :
|b succeeding in today's dynamic customer contact environment /
|c Brad Cleveland
|
| 250 |
|
|
|a Actualizada y ampl.
|
| 260 |
|
|
|a Annapolis, MD. :
|b ICMI,
|c c2006.
|
| 300 |
|
|
|a xxiii, 440 páginas :
|b ilustraciones
|
| 500 |
|
|
|a Reimpresiones: 2008
|
| 650 |
|
|
|a CENTRALES TELEFONICAS
|x ADMINISTRACION
|2 CC
|
| 912 |
|
|
|a 15-JUN-2012 - MARTEN MADRIGAL, ALEXANDRA
|
| 915 |
|
|
|a 14-JUN-2012
|
| 917 |
|
|
|a 17-MAY-2012 - ROJAS ROJAS, MARLISSE
|
| 949 |
|
|
|a AM -CBM
|
| 916 |
|
|
|a Centro Catalográfico
|