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01141nam a2200325uu 4500 |
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000060131 |
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20160125120709.0 |
008 |
120517s2004 xxu ||||| eng |
020 |
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|a 9781932558036
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020 |
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|a 1932558039
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035 |
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|a 9328897
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040 |
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|a Sistema de Bibliotecas de la Universidad de Costa Rica
|
041 |
0 |
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|a eng
|
082 |
0 |
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|a 658.812
|b C164ce2
|2 23
|
100 |
1 |
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|a Cleveland, Brad
|e Editor/a
|4 edt
|
245 |
1 |
0 |
|a Call center recruiting and new-hire training :
|b the best of call center management review /
|c Brad Cleveland and Susan Hash, editors
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250 |
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|a 2. edition rev. y actualizado
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260 |
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|a Annapolis, MD. :
|b Call Center,
|c c2004.
|
300 |
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|a vii, 204 páginas :
|b ilustraciones
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650 |
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|a CENTRO DE ATENCION TELEFONICA
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650 |
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|a ADMINISTRACION DE PERSONAL
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650 |
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|a CAPACITACION DE EMPLEADOS
|
650 |
|
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|a EMPLEADOS
|x SELECCION Y NOMBRAMIENTO
|
650 |
|
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|a AGENCIAS DE EMPLEO
|
700 |
1 |
|
|a Hash, Susan
|e Editor/a
|4 edt
|
912 |
|
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|a 25-JAN-2016 - BERMUDEZ RUIZ, AURORA
|
915 |
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|a 15-JUN-2012
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917 |
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|a 17-MAY-2012 - ROJAS ROJAS, MARLISSE
|
949 |
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|a AM -CBM
|
916 |
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|a Centro Catalográfico
|