Call center, herramienta para lograr los objetivos del customer relationship mannagement crm

QR Code

Call center, herramienta para lograr los objetivos del customer relationship mannagement crm

Bibliographic Details
Main Author:	Oliva, Dolly Cecilia
Other Authors:	Valdivieso Chong, Ronny Darío (, coaut.)
Format:	Thesis Book
Language:	Spanish
Published:	Panamá : Universidad , 2001.
Subjects:	RELACIONES CON LOS CLIENTES ADMINISTRACION DE EMPRESAS

Similar Items

Customer relationship management : a databased approach /
by: Kumar, V. 1957-
Published: (2006)

Viabilidad financiera para un proyecto Call Center utilizando C.R.M. (Customer Relationship Management) /
by: Barrantes Salas, Luis Guillermo, et al.
Published: (2002)

Putting the 'relationship'back into CRM /
by: Fournier, Susan

CRM : cómo implementar y beneficiarse de la gestión de las relaciones con los clientes (customer relationship management) /
by: Curry, Jay, 1939-
Published: (2002)

CRM : cómo mejorar las relaciones con los clientes
by: Swift, Ronald S.
Published: (2002)

CRM : MUCHO MAS QUE TECNOLOGIA.
by: ROJAS, MELVIN

Online customer care : strategies for call center excellence /
by: Cusack, Michael 1955-, et al.
Published: (1998)

Customer de relationship management = Administración de relaciones con los clientes /
by: Zikmund, William G. 1943-2002, et al.
Published: (2004)

CRM : cómo mejorar las relaciones con los clientes /
by: Swift, Ronald S., et al.
Published: (2002)

Customer de Relationship Managemen /
by: Zikmund, William G.
Published: (2004)

The customer relationship management. Survival Guide /
by: Lee, Dick
Published: (2000)

Call center agent turnover and retention : the best of call center management review /
by: Cleveland, Brad
Published: (2004)

CRM customer relationship management : administración de relaciones con los clientes /
by: Zikmund, William G.
Published: (2004)

THE MICROECONOMICS OF CUSTOMER RELATIONSHIPS.
by: REICHHELD, FRED

The hidden power of your customers four keys to growing your business through existing customers
by: Carroll, Becky 1966-
Published: (2011)

Las ventas crecerán pero el CRM va despacio.

How to win customers and keep them for life /
by: LeBoeuf, Michael, et al.
Published: (1989)

¿Están preparadas las soluciones CRM para la pyme?.
by: Gómez Oliete, Esther

Retos de la adopción de la filosofía Customer Relatioship Management (CRM) /
by: Quesada López, David
Published: (2009)

Customer centered growth : five proven strategies for building competitive advantage /
by: Whiteley, Richard, et al.
Published: (1996)

Customer experience : la poderosa clave para impulsar sus ventas : una guía para entender cómo este importante concepto está cambiando todo /
by: El Kutby, Soraia
Published: (2016)

"Call center", una solución eficaz.
by: Fouz, Juan Carlos

Fundamentos para la implantación de la estrategia CRM en un negocio electrónico.
by: Noriega Pinituj, Manuel Francisco
Published: (2003)

Implementing SugarCRM 5.x : install, configure, and administer a robust customer relationship management system using SugarCRM /
by: Magaña, Angel
Published: (2010)

Unlock the mysteries of your customer relationships : are you connecting with consumers the way they want you to?
by: Avery, Jill

Total customer satisfaction : satisfaccion y deleite total de los clientes.
by: Rico, Ruben Roberto
Published: (1993)

Los centros de servicio telefónico (Call Center) como una herramienta eficaz para la mejora de servicio al cliente.
by: Santizo Barrios, Jeny Xiomara
Published: (2005)

Raving fans : a revolutionary approach to customer service /
by: Blanchard, Kenneth H. 1939-, et al.
Published: (1993)

The new relationship marketing how to build a large, loyal, profitable network using the social web
by: Smith, Mari
Published: (2011)

Propuesta de una herramienta de Administración de las Relaciones con los Clientes (CRM) para la empresa Litografía Costa Rica /
by: Barquero Barrantes, Yuliana 1981-
Published: (2009)

Call center forecasting and scheduling : the best of call center management review
Published: (2000)

Cómo conseguir clientes… y lograr que le compren más, se queden con usted y dejen a sus competidores ¡en el olvido!
by: Slutsky, Jeff
Published: (1994)

Customer experience : las claves de la experiencia de cliente en la era digital cognitiva /
by: Alcaide, Juan Carlos
Published: (2019)

Total access : giving customers what they want in an anytime, anywhere world /
by: McKenna, Regis, et al.
Published: (2002)

Valoración del desempeño financiero de las sucursales del Banco Nacional bajo la filosofía customer relationship management /
by: Carvajal Calvo, Jorge, et al.
Published: (2009)

Serving unfair customers.
by: Berry, Leonard L.

Business process mapping : improving customer satisfaction /
by: Jacka, J. Mike, et al.
Published: (2009)

Propuesta de marketing relacional para el Boutique Hotel Canciones del Mar basada en la estrategia Customer Relationship Management /
by: Sánchez Azofeifa, Kattia María 1988-
Published: (2014)

The one to one manager: real-world lessons in customer relationship management /
by: Peppers, Don, et al.
Published: (1999)

We've got the power! how customer power affects supply chain relationships.
by: Flynn, Barbara B.